}Drew Combs

   3205 Capstone LN Garland, Texas 75043

Phone: (214)684-7937

E-mail: drua@verizon.net

Objective:

• A position in an organization where a highly motivated, insightful and results driven professional would be needed.

Education:

• BBA - Information Systems & Technology (May 2009)      AAS – Business Administration (August 2006)

• Amberton University  Dallas, Texas                                  Eastfield College  Dallas, Texas

Certifications:

• Computer Maintenance (April 1998)                                     Igen3 Certified (June 2009)

• Richland College – Richardson, Texas                              Xerox Training Center – Rochester , NY

Profile:

• Over 10 years as a Customer Service Specialist/Print Coordinator with a track record of producing extraordinary printing results for more than 150 company and community based organizations. A commitment to training and innovation to increase quality and production. Energetic self-starter with excellent analytical, organizational, and creative skills.

Achievements:                                                                   

• Six Sigma Specialist                                                              

• Increased departmental efficiencies and reduced operational costs by automating several routine database management tasks.

• Outperformed peers by maintaining outstanding record of technical support services by organizing and managing of file and print queues for in-house and external customers.

Experience:

• Customer Service Technical Specialist (10/01/2003 – Present)

• Raytheon Company (Garland, Texas 75043)

Operate and maintain:

• High speed Color and B&W printers

• Coordinate in-house and external production

• Highly Proficient at all production software as well as the full Microsoft Suite

• Receive and process electronic documents from various media, and be able to index, store, and retrieve those documents from mass storage system. Diagnose and correct image quality problems.

• Maintain customer and internal communications via e-mail and phone

Software:

Windows family including Vista/Windows 7,MS Office Suite, Adobe CS3, Xerox Free flow, Docusp, Pager Maker, FTP, Secure Sync, and DigiPath, Norton/McAfee Anti-virus, Norton Internet Security

Computer Platforms:

• Strong PC knowledge including: Windows XP, Vista, Windows 7, Unix, Mac OS

Skills:

• Highly skilled in an on-demand environment of file retrieval, and graphic applications related to page layout, file management, and image editing.

• Advanced knowledge of operations end finishing equipment, as well as function, features, and capabilities of digital press front ends.

• Experienced in digital printing, computer networking, and multiple operating systems to produce high copy volumes in a digital workflow process.

• Above average written and verbal communication skills, and above average interpersonal skills.

• The ability to prioritize work and handle multiple tasks simultaneously.

• Innovative and detailed oriented.

• Outstanding project and group leader; able to coordinate and direct all phases of project-based efforts while managing motivating, and guiding teams.

• Highly skilled at performing well under pressure and tight deadlines.

• Experience in applying Six Sigma principles/tools.

• Strong ability to work within a technical environment

• Operate all bindery and printing equipment, Laminators, Oversized printers and Scanners.

Security Clearances:    Top Secret